Frequently Asked Questions
Everything you need to know about our sustainable, super-soft essentials.
What makes Stripe & Stare fabrics different?
Our products are made from TENCEL™ Modal, a fiber derived from beechwood trees that is carbon neutral and clinically proven to be twice as soft as cotton.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the UK, while international orders can take between 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that for hygiene reasons, knickers can only be returned if the hygiene seal is intact.
How should I care for my items?
To maintain the softness and longevity of your garments, we recommend machine washing on a cool, gentle cycle and air drying. Avoid tumble drying or using bleach.
Are your products sustainably made?
Yes, sustainability is at our core. Our modal is sourced from sustainable forests, and our 'B-Corp' status reflects our commitment to high social and environmental performance.
Which payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Klarna for buy-now-pay-later options.